FAQs

Home FAQs

FAQs

  • SHIPPING & DELIVERY:

For a superlative customer experience, we have decided to deliver each furniture product personally. We would request you to check the delivery service points with your correct pin-code. We are coming to other cities very soon and will keep you posted!
What is the estimated delivery time?
Products are typically dispatched within 48 hours of order confirmation.
All the products are transported and delivered using the Vishal Furniture Network.

  • PAYMENT METHODS

We currently support following payment options on our website:

Visa and Master Card
Credit Card.
Debit Card.
Net Banking
Cash on Delivery
Pay at Store

  • How do i place an order online?

Browse through our products to find what you want by using the menu along the top of the screen. If you know exactly what you want, use the search function at the top middle of the screen to quickly locate your item.

Choose the product and number of items you want and click on the “Add to Cart” button. You can then continue your shopping until you are ready to pay. If you wish to view the products in your shopping basket while you are shopping, click on “my cart ” at the top right hand side of the page.

When you have chosen all of your items, you need to click on “My my cart” to view all the products you have choose,then processed to payments.

  • Do I need to set up an account to place an order?

If it is the first time you have placed an order with us there is no need to register your details if you are in a hurry. Click on ‘Guest Checkout’ and follow the instructions. When you get time it is well worth setting up an account so that you can confirm your orders.

  • What information will I receive when I have placed my order?

If you have placed your order online, you will immediately see an Order Summary. If we have your email address we will send you an email confirmation that your order has been placed and updates on its progress until it is delivered. If there are likely to be any delays in sending your order to you we will email or call you.

  • Can I change my order?

It depends on what stage your order has reached. We do try to process all our orders as soon as possible after they have been placed so that you receive them quickly. If you find you need to change your order, you should call us immediately on Store Number (Monday – Saturday 10.00am to 7.00pm)  as there may be an opportunity to make the changes you require. If the order is already in progress in our warehouse then it will not be possible to make changes and the order will be sent as it was placed. Our team will of course help you resolve any issues this may present.